Returning a product
You can return a product that is unopened and undamaged within 10 days of receiving it. Contact us first with your order number so we can tell you how to send it back.
- You are responsible for the postage of the return.
- We usually replace the product or give you store credit. In very rare cases we refund.
A faulty or wrong product
If something arrives faulty, or is not what you ordered, contact us as soon as possible with your order number. The remedy is the same: we usually replace the product or give store credit, and only very rarely refund. The postage is on you in this case too.
Warranty
Most products come with a one-year warranty. Some go up to 3 years, 5 years or even a lifetime warranty. Because warranties are managed by the product suppliers, the exact terms depend on the product.
Always contact us for a warranty claim. We will work through your case with you and always aim to get you the maximum cover available.
Software warranty on computers we set up
Computers you buy from us - GolaPCs or otherwise - on which we installed and configured the operating system are also covered for software problems. We can verify on our side that a computer was set up by us.
- Reformatting or resetting the operating system voids this software warranty.
- We cannot offer a software warranty on a system we did not set up or optimise.
- Hardware faults are handled under the product's supplier warranty described above.
Contact
Call +216 71 709 333 or write to contact@gola.tn.